In a new report by CBC News, the outlet details a secret program Ticketmaster has been running which aids scalpers in selling tickets on the secondary market for additional fees.
CBC News sent two investigative reporters who posed as professional scalpers to Ticket Summit 2018, a ticketing and live entertainment convention at Las Vegas’ Caesars Palace. At the July conference, the journalists (who were equipped with hidden cameras) were pitched on Ticketmaster’s professional ticket reselling program and were told that Ticketmaster’s resale division will not go after scalpers using ticket-buying bots or fake identities if they use Ticketmaster’s newly launched resell program, TicketDesk, which the company has kept under wraps from the general public.
Said one Ticketmaster sales representative, “I have brokers that have literally a couple of hundred accounts. It’s not something that we look at or report.”